Customer Satisfaction

At Omar Ali, customer satisfaction is our first priority. We stand behind the quality of our products and will make things right if customers are not satisfied with their purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. In the event that you received a faulty item, simply follow the instructions below.

Returns & Exchange Policy

Return and exchange will be accepted for items that are in an unwashed, unaltered and unworn condition, and returned within 7-days of receipt for local orders and 14-days or more for international orders. All shipping costs for the return will be borne entirely by the customer. However, customers are advised to notify us at online@omarali.com.my by quoting the order number and the product details.