Delivery

  • Courier within Malaysia = GD Express
  • International orders = DHL Express
  • Delivery time West Malaysia 1-3 working days. Sabah & Sarawak 3-5 working days.
  • Delivery time for international orders 3-7 working days depends on customer location.
  • Disclaimer for loss or damage as well as delay of delivery time caused by courier; courier responsible.
  • Customers will receive their order’s tracking number via email within 48 hours after the order has been shipped out.
  • Customers can track order on GD Express website for domestic orders or DHL website for international orders.

Processing Customer Order

  • Orders placed by 10am on a working day will be processed and posted out on the same day.
  • Orders placed on weekends and public holidays will be posted out on the next working day.
  • If any item is out of stock we will arrange a refund or exchange for those items.
  • If applicable, we may give customers the option to wait for us to ship the item once new stock arrives.

Customs Fee and Duties

  • Delivery charges do not include the importation charges, taxes and duties by customs. Customer will bear the cost.

Problems with customer order

  • Customers can contact the customer services team if they have any problem with their order.
  • Phone: +60125531935 (Whatsapp only) 9 am to 5.30 pm Monday to Friday (excluding public holidays)
  • For call : +603 269 44849 / 40
  • Email : online@omarali.com.my

Shipping Rate

  • Semenanjung Malaysia: RM13
  • Sabah and Sarawak: RM23
  • Free shipping for orders above RM300 (Malaysia only)
  • International Delivery will be charged based on the customer country zone.